OTHM Level 5 Diploma in Tourism and Hospitality Management (120 Credit)

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About Course

Credits Awarding body Course Code Delivery mode
120 OTHM, UK – an Awarding body by the UK Government’s regulator – OfQual. 610/1522/2 Online

Overview

The Level 5 Diploma in Tourism and Hospitality Management is a comprehensive program designed to equip students with the knowledge and skills necessary for a successful career in the tourism and hospitality industry. This diploma provides a deeper understanding of the key principles and practices involved in managing tourism and hospitality businesses. Students will study a range of subjects including tourism management, hospitality operations, customer service, marketing, event planning, and sustainable tourism. Through a combination of theoretical learning and practical experiences, students will develop the expertise needed to excel in roles such as hotel manager, tour operator, event planner, restaurant manager, or destination marketing manager. This diploma prepares students for the dynamic and rewarding field of tourism and hospitality, where they can make a significant impact in creating memorable experiences for travelers.

Entry requirements

The Learners must possess:

  • Relevant NQF/QCF/RQF Level 4 Award/Diploma or at the level of GCE/GCSE or equivalent qualification
    or
  • Mature learners with 3 years of work experience in case of no formal qualification
    and
  • Learner must be 18 years or older at the beginning of the course

Units covered

Mandatory units

  • Contemporary Issues in Tourism and Hospitality
  • Marketing Management in Tourism and Hospitality
  • Customer Relations Management in Tourism and Hospitality
  • Operations Management in Tourism and Hospitality
  • Finance Management in Tourism and Hospitality
  • Human Resources Management in Tourism and Hospitality

Payment plans

1. Option 1: (£925.00 +1.5% transaction fee) and get a 5% discount on the total fee when you pay in full.

2. Option 2: (£462.5+1.5% transaction fee) upon enrolment and pay the rest on the next month.

To pay in installments please Contact us.

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Course Content

Unit 1 – Digital Marketing Management for Tourism and Hospitality
The aim of this unit is to provide learners with a critical understanding of the management of marketing, and the importance of digital marketing for the tourism and hospitality industries. Learners will develop the ability to apply the digital marketing mix and to explain the role and function of digital marketing within tourism and hospitality organisations.

  • Lecture 1
    00:00
  • Handbook
    00:00
  • Assignments

Unit 2 – Operations Management
The aim of this unit is to provide learners with an understanding of operations management within the tourism and hospitality industry. There is a specific focus on the systems, processes, project and quality management skills associated with this function. Learners will develop the ability to apply operations management knowledge to tourism and hospitality businesses and have an in-depth appreciation of the value of the operations function.

Unit 3 – Management Accounting
Having an effective finance and accounting function will not only help secure the financial strength of a business but will also support managers to develop and implement a business strategy. The aim of this unit is to provide learners with an understanding of the fundamental principles of financial accounting and financial management in the tourism and hospitality industry and how to prepare, interpret and adjust financial statements alongside the preparation of budgets. This unit should be studied within the contexts of local, national and international legal frameworks and good practice relating to finance and accounting.

Unit 4 – Management of Human Resources
The ability to attract, develop and retain talented employees is a key factor in a business’s success. Human resource management has its focus on supporting and enhancing business success and performance through its strategic vision and operational functions. The aim of this unit is to introduce learners to the key human resource management principles and concepts so they can support a sustainable approach to people management through an understanding of the purpose and scope of the human resource management function.

Unit 5 – Customer Relationship Management
This unit will provide in-depth knowledge of how to manage customer relations and customer service in the tourism and hospitality industry. The unit will be appropriate for supervisory and management staff to enable them to support their staff in providing excellent customer service in the workplace.

Unit 6 – Contemporary Issues in Tourism and Hospitality
The aim of this unit is to develop learners' skills in understanding issues and trends affecting tourism and hospitality organisations. They will also develop an understanding of how the industry responds to change and the impact of trends and issues that drive change.

LMS Portal
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UK office: Unit 23, The Base point, The Base Dartford Business Park, Victoria Rd, Dartford DA1 5FS, UK.